Return & Replacement Policy
Made Just for You
Because each of our items is made to order specifically for you when you place your order, we do not accept returns or exchanges for change of mind, incorrect selections, or other reasons unrelated to damage during shipping.
We take great care in creating every order and want you to love what you receive. Since your item is made especially for you, we are unable to restock or resell it once it has been made.
Damaged Items
We carefully package every order, but unfortunately, packages can sometimes experience rough handling during shipping.
If your order arrives damaged, please contact us as soon as possible after delivery. To help us quickly resolve the issue, please provide:
- Photos of the damaged item
- Photos of the damaged packaging, including the shipping box or mailer
- Your order number
Once we receive your information and confirm the damage, we will provide you with a prepaid return shipping label so you can send the damaged item back to us.
After we receive the damaged item, we will make and ship a replacement at no additional cost to you.
Please do not throw away the damaged item or packaging until we have confirmed that a replacement is being arranged, as we may need the item and packaging to document the shipping damage.
A Note About Your Order
Because our products are made specifically for you, please carefully review your selections, including size, color, design, personalization, and shipping information, before completing your purchase. We cannot accept returns or exchanges for items that were ordered incorrectly or that you simply changed your mind about.
If we made an error with your order, however, please reach out to us. We want to make things right.
Our Goal
We put a lot of love and care into making fun things for you, and we want you to be happy with your purchase.
Making fun things makes us happy — and knowing you love them makes us even happier!